FREQUENTLY ASKED QUESTIONS


Please review the answers to Frequently Asked Questions (FAQs) below. If you need additional information, contact us and we will respond as promptly as possible.  


PURCHASE HELP

If you need help deciding on a piece of art, I’m happy to help. If you wish, you can send me a photo of your room, along with the dimensions of the room, and I will digitally superimpose any piece of my art onto your wall so you can see how it will look in your space. For this free service, please contact us


CUSTOMIZATION 

Most customization requests can be handled quickly and easily. If you see a piece you like, but want it in a size or media that isn’t listed, contact us with your questions or specifications. [Add link to contact page]  I’ll update the options on the site and let you know when it’s live so you can complete your order. 


SHIPPING We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Normal shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped. Due to shipping requirements and the potential for damage, some products over 30 inches on the short side, or over 40 inches in length must be crated at an additional cost.   

Shipping Outside of the Continental United States, Expedited Shipping, and Special Requests

Shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost. We are not responsible for duties and taxes required for international shipping. If you live outside of the continental U.S., or have questions about shipping, please contact us


DAMAGES 

We do our utmost to ensure that your art pieces are packaged carefully and arrive safely at their destination, but sometimes accidents happen. If your art arrives damaged, please keep all packaging and contact us with your order number for further instructions. 


RETURNS 

We want you to be happy with your purchase. If for any reason you are not completely satisfied, contact me within 14 days of receipt.  You may return your item, and once the art is received in good condition, we will issue a store credit for a future purchase. (Return shipping is your responsibility.) Gift cards are not returnable. COPYRIGHTS: All images on this website and all art images are copyrighted by Jeanne S. Archer, LLC. Images may not be copied, printed, scanned, or reproduced by any means.  


KEEP INFORMED OF SPECIAL OFFERS & NEW ARTWORK 

We would love for you to be the first to know about any new work and special offers! An easy way to stay in the loop is to sign up for our VIP list. [insert link to newsletter sign up] ! You can also follow us on our social media pages as we are constantly posting about new work.  Here is the link to Instagram.  




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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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